Comments on: 1:24 Cat® D11 Update

By: Ian Hare

Ian Hare — Thu, 17 Mar 2022 16:09:24 +0000

Thankfully my D11 “U” blade purchased second half of 2021 here in the UK was recieved undamaged. Certainly the best I have ever seen! First Gear HD-41 1/25 is a sight too!

By: Lyailya

Lyailya — Fri, 12 Mar 2021 11:56:28 +0000

Good day,

We need to purchase a scale model CAT D11 (1:24), the photo is attached

Kindly ask you to send a Quote with EXW Incoterms

Thank you!

By: Steve Fortier

Steve Fortier — Sun, 24 Jan 2021 00:59:19 +0000

I received 4 D11’S Friday. 2 of each version and I am happy to say that all 4 were mint when I opened them up for inspection. Seems they were all opened up and tied down with a small rope that was screwed down to the MDF base inside the box. Engine doors and cab doors were taped shut to prevent damage. This seems to have worked seeing as they arrived in 1 piece. I’m a long way from Oregon. I’m in Massachusetts. We all know these carriers are not careful so kudos to Gary and his crew for coming up with what seems to be a solution for all the shipping damage. I truly believe there was intent from the manufacturer to cause damage to this models. The zip ties used would have never broken apart in shipping. They were intentionally cut. That being said, I’m happy to have 4 perfect models. They are massive and extremely detailed. Will display nicely next to my brass D11. In closing, CCM should look into another supplier that will take as much time developing the box and packaging materials as they do the actual models.

By: Ken Schmid

Ken Schmid — Thu, 21 Jan 2021 22:39:25 +0000

Got my D11 today . The guards on the tilt cylinders were broken but I can glue the back
on. It’s a fantastic model & I can handle that. I wanna thank my dealer for helping me get
the D11. CCM did open my box up & did check it. Tks

By: Disappointed

Disappointed — Wed, 20 Jan 2021 21:01:36 +0000

What is blatantly obvious is this damage has not been caused during shipment, it was clearly done during packing, malicious or just pure carelessness, who knows?.
However some of the parts in my model, have not even been attached properly. some areas of the model are of a very poor build quality. It would not surprise me to learn this model was assembled at a different plant, than some of the other CCM models, I have purchased.
I imagine CCM are between a rock and a hard place. Disappointed customers, and a maker who has got their money. Litigation is not always recognised around the world

By: Mike Foreman

Mike Foreman — Wed, 20 Jan 2021 12:50:45 +0000

To CCM, this is a hard email to write to you guys. I’ve contacted the creditor I used to purchase this model and have ask for the money that was credited to CCM to be recinded and re-credited back to my credit account. I will send the model back to CCM completely repacked and strapped to the pallet as soon as CCM drops this wall of silence and contacts me to make arrangements to send a prepaid UPS shipping label to me to ship the model back to your Beaverton OR facility. I have sent since the 1st of the year at least 8 private emails and have called CCM at least 6-7 times leaving messages to please get back to me to let me know how CCM plans to take care of this broken model. All of my contact to you guys has been polite and tonthe point. Apparently, CCM does not want to address this problem in any timely manor. I’m sorry that this issue has come to this point but I’m left with no alternatives due to CCM’s continued silence. My patience is at an end.

By: Brandon Preslar

Brandon Preslar — Tue, 19 Jan 2021 23:45:32 +0000

Model cancelled

By: Brandon Preslar

Brandon Preslar — Tue, 19 Jan 2021 23:44:46 +0000

Model cancelled due to forever shipping and poor customer service

By: Tommy Devlin

Tommy Devlin — Tue, 19 Jan 2021 16:10:27 +0000

My model arrived in perfect condition as far as I can tell? It is an awesome model. If their is anything I should look for in particular, please let me know. I trust CCM will put the same detail into resolving this issue, as they do with there models.

By: Markus Kuenzle

Markus Kuenzle — Mon, 18 Jan 2021 17:18:57 +0000

Hello CCM – Team

I appreciate your decision to suspend shipments temporarily and I am
thankful for your transparency in this matter.

I hope that as of now there’s some you can verify and ensure that
none of the models are being shipped in a damaged condition as they
leave your warehouse. I trust there are measures in place to ensure
best possible protection of model and the box during transit.

I appreciate your effort in working on a resolution.

Kind Regards

Markus